Healthcare management
Patient experience starts before the exam: notes on clinic management
From the first booking message to leaving the clinic - how good management builds patient trust.
Booking is the first impression
A quick, clear WhatsApp reply, a precise appointment that is respected, and a reminder before the visit - small details that make a big impression.
Systems serve medicine
A unified system for records, appointments and billing frees the doctor's time for what only they can do: diagnosis and treatment. This is the subject of my MBA thesis: the relationship between administrative communication and patient satisfaction.
Measure to improve
What is not measured does not improve: attendance rates, waiting time and patient satisfaction are indicators worth reviewing regularly in any center.